Assistant Manager

Job Purpose

The Assistant Manager(s) shall assist in overseeing the full, daily operations of Eskar’s Dispensary. The Assistant Manager(s) shall assist the General Manager in being responsible for ensuring that Eskar operates in compliance with local and State regulations and overseeing all operations.

Duties & Responsibilities

1. Assists the General Manager in managing and overseeing effective dispensary operations.
   • Supervise the operation of the Dispensary and Eskar’s employees, opening/closing/changing shifts, task delegation and scheduling Eskar’s employees.
   • Supervise the control of cash handling including register counts, withdrawals from Eskar’s Bank, armored car pickups, safe deposits, change orders, and assist with certain aspects of bookkeeping.
   • Assign daily operational responsibilities/tasks and set expectations for Eskar’s employees.
2. Ensures excellent consumer service by:
   • Modeling and sharing consumer service best practices with all Eskar employees to deliver a distinctive and delightful consumer experience.
   • Monitoring/analyzing the consumer service provided by Eskar employees and providing feedback and coaching.
   • Greeting consumers and offering assistance with products and services that are relevant to the needs of a consumer.
   • Resolving consumer complaints.
3. Supervises and manages inventory by:
   • Ordering items, keeping stock, and leveraging company resources to avoid stock-outs and overstock.
   • Receiving, stocking, pricing, returning, and transferring of inventory.
   • Learning to analyze inventory trends and present weekly analyses to the General Manager.
4. Ensures that Eskar Dispensary and grounds are clean and presentable; manages repairs and maintenance; responds to emergencies.
5. Ensures the Dispensary remains in strict compliance with all applicable laws and regulations.
6. Stays updated on all computer and technology systems and software (e.g. registers, POS, Metrc, etc).
7. Complies with all company policies and procedures; maintains respectful relationships with coworkers.
8. Completes special assignments and other tasks as assigned, including assisting Eskar employees as needed.
9. Manages employee performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
10. Ensures training of Eskar employees; provides coaching and mentoring.
11. Issues constructive discipline and makes discipline recommendations.
12. Promotes teamwork and motivates employees by establishing expectations, tracking results, showing enthusiasm and sharing vision.
13. Ensures compliance with all corporate policies, and applicable employment laws.
14. Develops and delivers performance management for direct supervisees.

 Required Qualifications

1. Must pass background check requirements with the State of Massachusetts.
2. Bachelor’s Degree prior to position start date or High School Diploma/GED and 1 year of retail supervisory experience.
3. Must be at least 21 years of age.
4. Must be fluent in reading, writing, and speaking English.
5. Willingness to work flexible schedules including extended days, evenings, and weekend Hours.
6. Excellent organizational and leadership skills.
7. Ability to communicate and report effectively.
8. Aptitude in communications and mathematics.
9. Problem-solving abilities.
10. Experience in a GMP, ISO, or other regulated work environment.

Working Conditions

1. Employees will work at Eskar’s Dispensary in Northbridge, MA. 

Physical Requirements

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
2. While performing the duties of this job, the employee is regularly required to talk or hear.
3. The employee frequently is required to sit; stand; walk; use hands and fingers; look at written and electronic documents with small or fine print.
4. This position requires the ability to occasionally lift up to 50 pounds.

General Manager

Job Purpose

The General Manager shall oversee the full, daily operations of Eskar’s Dispensary. The General Manager is responsible for ensuring that Eskar operates in compliance with local and State regulations and overseeing all operations.

Duties & Responsibilities

1. Manage and oversee full Dispensary operations and supervise a team of 20-25 Dispensary Employees (16 during any given shift).
2. Guide staff to achieve their maximum performance, including developing methods of measuring performance and conducting reviews with each staff member.
3. Develop process flows for consumer experience, consumer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the consumer experience and ensuring consumer retention.
4. Maintain Standard Operating Procedures, the Employee Handbook, and train all new and existing staff accordingly.
5. Analyze sales and revenue reports, make forecasts, and provide ongoing training and support to personnel to increase revenue and drive growth.
6. Ensure the Dispensary operates efficiently and effectively to maximize revenue by:
   • Preparing and controlling the store’s budget to minimize expenditures and maximize efficiency.
   • Tracking inventory levels and purchases to ensure they stay within budget and to minimize loss.
7. Ensure the Dispensary fulfills all legal, health, and safety guidelines, including ongoing adaptation to changing marijuana regulations and employment law.
8. Collaborate with the Merchandising, Materials and/or Inventory Procurement to ensure optimal product selection, availability and pricing.
9. Keep updated on all aspects of marijuana Dispensary operations (legal, regulatory, technology, and research) and share that information with Dispensary Employees, training them in a timely fashion. 

Required Qualifications

1. Must pass background check requirements with the State of Massachusetts.
2. High School Diploma or equivalent required; Bachelor’s degree or higher highly desired, but not required.
3. 5+ years of successful experience as a store, hotel, bar or restaurant manager; previous medical and/or retail marijuana Dispensary or similar management experience highly preferred.
4. Solid understanding of diverse business subjects such as sales, marketing,consumer service, and inventory control.
5. Ability to be an effective manager to motivate personnel to perform with excellence.
6. Ability to lead efforts to curate the experience consumers have from the moment they walk through the door until they leave.
7. Adaptability and be an independent self-starter with a “can-do” attitude.
8. Proven track record of success in employee management and development.
9. Knowledge of hospitality and/or retail management best practices.
10. Outstanding interpersonal and communication skills, both written and verbal.
11. Excellent organizational and leadership skills; a team player who is hands-on and leads by example.
12. Analytical mind and familiarity with data analysis and reporting principles.
13. Knowledge and passion for the marijuana industry is desired but not required.
14. Strong familiarity and knowledge of retail software platforms and peripherals.
15. Ability to work with cross-functional teams in a fast-paced working environment.
16. Excellent organizational and leadership skills.
17. Ability to communicate and report effectively.
18. Aptitude in communications and mathematics.
19. Problem-solving abilities.
20. Experience in a GMP, ISO, or other regulated work environment.

Working Conditions

1. Employees will work at Eskar’s Dispensary in Northbridge, MA.

Physical Requirements

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
2. While performing the duties of this job, the employee is regularly required to talk or hear.
3. The employee frequently is required to sit; stand; walk; use hands and fingers; look at written and electronic documents with small or fine print.
4. This position requires the ability to occasionally lift up to 50 pounds.

Inventory Specialist

Job Purpose

The Inventory Specialist will be responsible for maintaining the point of sale and inventory tracking system at Eskar Dispensary. This includes managing inventory, assisting other team members with day to day tasks and the cleaning/organizing of the office. Computer and IT experience is a must as are excellent verbal and written communication skills. This is a positive work environment dedicated to providing a friendly and caring atmosphere for our consumers.

Duties & Responsibilities

Inventory Management

1. Input physical data from transport manifests to seed-to-sale digital inventory tracking system.
2. Weighing and counting marijuana product(s) and ensuring all finished marijuana product(s) abide by Commission standards for packaging and distribution.
3. Weighing marijuana product(s) and abiding by Commission standards for packaging,
4. storing and distribution (labeling, bagging, etc.).
5. Maintaining an up to date and accurate inventory by conducting physical inventory audits and comparing the results to the digital inventory.

Reports

1. Creating weekly inventory reports for Eskar’s Dispensary.
2. Exporting and manipulating the data into simple charts and graphs.
3. Running various reports via seed-to-sale database for managers and owners.

Hardware and Software

1. Troubleshooting normal office hardware and various peripherals (printers, barcode scanners etc.).
2. Installing software updates and patches for the POS (point of sale) system and Inventory Tracking System.

 Required Qualifications

1. Must pass background check requirements with the State of Massachusetts.
2. High School Diploma required.
3. Must be over the age of 21.
4. 2 year degree at an accredited University or comparable experience in an IT field.
5. Consumer service or sales experience required, marijuana industry experience a plus.
6. Proven cash handling skills and ability to maintain large amounts of inventory.
7. Must possess basic knowledge of marijuana weights, industry products, strain classifications, genetics, and compliance.
8. Proficiency with Microsoft Office.
9. Attention to detail.
10. Outstanding interpersonal and communication skills, both written and verbal.
11. Excellent organizational and leadership skills; a team player who is hands-on and leads by example.
12. Analytical mind and familiarity with data analysis and reporting principles.
13. Knowledge of state equivalency rules and adult-use consumer product allotment limits.
14. Ability to communicate and report effectively.
15. Problem-solving abilities.

Working Conditions

1. Employees will work at Eskar’s Dispensary in Northbridge, MA.

Physical Requirements

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
2. While performing the duties of this job, the employee is regularly required to talk or hear.
3. The employee frequently is required to sit; stand; walk; use hands and fingers; look at written and electronic documents with small or fine print.
4. This position requires the ability to occasionally lift up to 50 pounds.

Marijuana Establishment Agent

Job Purpose

Marijuana Establishment Agents directly interact with all consumers and advise them compliantly on usable marijuana products and non-marijuana products that are for sale. Marijuana Establishment Agents are responsible for both managing money and inventory and elevating the consumer experience above all else. A Marijuana Establishment Agent is also expected to work in other facets of the operation, including but not limited to:

• Check-In Vestibule Duties
• Cleaning & Sanitation Duties
• Packaging Duties
• Product/Merchandise Storage Duties

Marijuana Establishment Agents must be enthusiastic, friendly, and able to provide basic information regarding the Dispensary and its products.

Duties & Responsibilities

1. Ensure an excellent consumer experience:
   • Providing the best consumer experience to whoever walks through the door.
   • Building rapport with consumers to ensure they become repeat customers.
   • Welcoming each person entering the Dispensary with a warm, friendly greeting.
   • Educating consumers on Eskar’s message, strains, products, delivery methods, potency, serving size, tolerance, etc.
   • Guide consumers to appropriate resources including website and internet menus.
2. Must be on time and prepared for all scheduled shifts.
3. Verify that consumer are over the age of 21 years old by:
   • Conducting consumer check-in and all ID checking (both at front desk and again before purchase).
4. Answer phones appropriately and maintain proper phone etiquette.
5. Allocate guest badges and provide oversight on all vendor/visitor sign-ins to remain compliant.
6. Make recommendations based on training about and knowledge of marijuana products available at the Dispensary.
7. Complete daily checklists (AM or PM), maintain Eskar Dispensary’s facility appearance and cleanliness, and execute daily store opening and closing duties.
8. Maintain compliance following all Eskar’s procedures when completing a sale.
9. Keep consumers updated with accurate knowledge of product price points.
10. Utilize product upsell lists appropriately.
11. Ensure the security of all money and inventory on the sales floor or in designated POS stations.
12. Maintain workstations in an orderly manner.
13. Keep updated on all aspects of Eskar’s operations (legal, regulatory, technology, and research) and share that information with Eskar employees.

Required Qualifications

1. Must pass background check requirements with the State of Massachusetts.
2. High School Diploma required.
3. Must be over the age of 21.
4. Consumer service or sales experience required, marijuana industry experience a plus.
5. Proven cash handling skills and ability to maintain large amounts of inventory.
6. Success working closely with a myriad of different personality types.
7. Genuine enthusiasm and love for marijuana and the marijuana industry.
8. Must possess basic knowledge of marijuana weights, industry products, strain classifications, genetics, and compliance.
9. Positive attitude in high volume sales settings.
10. Can work long hours at standing sales stations.
11. Proficiency with Microsoft Office..
12. Good communication skills including ability to speak and work proactively with consumers.
13. Attention to detail.
14. Willingness to work flexible schedules including extended days, evenings, and weekend hours.
15. Knowledge of state equivalency rules and adult-use consumer product allotment limits.
16. Ability to communicate and report effectively.
17. Problem-solving abilities.

Working Conditions

1. Employees will work at Eskar’s Dispensary in Northbridge, MA.

Physical Requirements

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
2. While performing the duties of this job, the employee is regularly required to talk or hear.
3. The employee frequently is required to sit; stand; walk; use hands and fingers; look at written and electronic documents with small or fine print.
4. This position requires the ability to occasionally lift up to 50 pounds.

Security Officer

Job Purpose

The Security Officer works within Eskar’s Security Team and is responsible for ensuring company facilities, employees, consumers and products are well secured in accordance with established procedures and policies. The Security Officer is responsible for conducting security checks, viewing security monitors, and reporting significant problems to authorities, state regulators and Company leaders. The Security Officer will also complete scheduled security reports and assist company personnel with special needs as needed.

Duties & Responsibilities

1. Secures premises and personnel by patrolling property and monitoring surveillance equipment.
2. Inspecting buildings, equipment, and access points.
3. Responsible for managing employee access cards by activating new key cards and deactivating key cards when employees are terminated from the company as well as setting proper access controls based on active employee’s roles.
4. Inspects and adjusts security systems, equipment and machinery as needed to ensure operational use and detect evidence of tampering, troubleshoots malfunctions, calling for repairs as needed and evaluates new equipment and techniques.
5. Monitors and authorizes entrance and departure of employees, visitors, vendors and other persons, asking for appropriate documentation and/or authorization in order to stop suspicious people and guard against theft and maintaining security of premises.
6. Investigates and reports disturbances, hazards, and suspicious activities to local law enforcement for correction actions.
7. Writes reports of daily activities and irregularities, such as security / surveillance equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences in a timely and accurate manner and within established protocols and guidelines.
8. Ensures reports, records and other documentation is accurate, complete, timely and in accordance with established policies and procedures.

 Required Qualifications

1. Must pass background check requirements with the State of Massachusetts.
2. High school diploma or GED required.
3. Previous experience as a safety or security professional, law enforcement or military experience preferred.
4. Ability to work a flexible FT/PT work schedule.
5. Ability to handle typical and crisis situations efficiently and effectively.
6. Formal training in nonviolent communication, conflict de-escalation and/or assertiveness.
7. Proven surveillance skills, attentive to detail.
8. Proactive in auditing security issues on a daily basis.
9. Knowledge of security equipment and devices and the operation thereof.
10. Demonstrated ability to implement security and safety procedures.
11. Ability to communicate effectively both orally and in writing with staff, patients and the public.

Working Conditions

1. Employees will work at Eskar’s Dispensary in Northbridge, MA.

Physical Requirements

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
2. While performing the duties of this job, the employee is regularly required to talk or hear.
3. The employee frequently is required to sit; stand; walk; use hands and fingers; look at written and electronic documents with small or fine print.
4. This position requires the ability to occasionally lift up to 50 pounds.